AppJetty

Anyone who’s worked with Dynamics 365 long enough knows how easy it is for the information to get scattered across different modules. Even though Dynamics is a powerful CRM platform, but its native calendar only supports activity entities (it doesn’t include custom and system entities) which limits the visualization capabilities. Although Dynamics 365 includes a native calendar, it offers limited flexibility for visualizing both custom and system entities, making data visualization challenging. The teams often switch between grids, dashboards, and activity lists—leading to missed deadlines, unclear workloads, and scheduling conflicts. The solution requires one additional element to bring everything together — a connecting link or plugin. Something that will extend your  Dynamics 365 calendar  capabilities, and that’s exactly what Calendar 365’s entity calendar is about. It is a plug-in solution that offers a centralized, customizable calendar for your teams to visualize all th...

The global field service management market is expected to grow to USD 9.17 billion by 2030 ( source ). This is all thanks to the rapid digital transformation and adoption of systems like Salesforce and Microsoft Dynamics. However, here’s something that field service teams running on Microsoft Dynamics 365 understand: that as strong as Dynamics 365 is for data and process management, many teams still lack real-time, map-based visibility into jobs and technicians within standard views. Dynamics 365 streamlines internal operations, but field updates often depend on technicians completing jobs and then logging details—so visibility can lag unless teams use mobile updates and map-driven tools. Lack of visibility makes it difficult for team leads to see what field agents are doing. As for the field agents, the lack of accessibility makes it difficult to navigate across different locations. This gap also shifts customer service from more focused to generic, which doesn’t reflect well on the b...

When one thinks about the agricultural industry, the first few things that come to mind are the different types of fields across the region, shaped by weather, soil, and seasons. Yet many companies that offer agriculture-related supplies and services treat it as just another board meeting. Their traditional marketing and sales tactics rely on generic knowledge of what farmers need, rather than on understanding which farmers need what. And no, it is not about creating an Excel sheet for every single individual, but about dividing the product and service offerings by geographical location, weather, and climate conditions. If you are wondering why this happens, then the answer is their robust CRM combined with traditional processes. They have a sound management system (like Dynamics 365) in place and extensive geographical data, but the main issue is the disconnect between the two. When teams can’t access the required, accurate information, they revert to their generic approach. It yields...

Effective resource management is the prime requirement for any business, whether it’s staff, equipment, or facilities. This is especially important for service sectors because their resource are the product. When an IT company bills its client, it charges for its expertise and time; a healthcare facility’s medical practitioners and equipment are its service. You cannot save someone’s expertise or time for later, and if the resource is not available when needed, you lose the opportunity. This is what makes proper resource management a necessity. And, it is difficult to manage resources by yourself, especially if you don’t know where and how to begin. Resource Management Challenges The thing with these challenges is that, initially, they seem so minute that we don’t even notice them. It is only when they snowball into a bigger hindrance. To elaborate a little bit on the commonly seen challenges: Overbooking and resource conflicts Overbooking and resource-related conflicts are very common...