AppJetty

You’re using Microsoft Dynamics Field Service Management to handle your field operations and technician scheduling. Your CRM is filled with the right data of customer locations, work orders, and field rep schedules. On paper, everything’s there. But in practice, managing this mobile workforce with ‘static records’ and ‘list views’ is challenging. Without a geographic view of your service zones, job assignments are based on availability, rather than proximity. Field reps are sent across the city when someone else could have taken the job minutes away. A lot of time is lost, fuel costs add up, and simple route inefficiencies turn into missed SLAs or delayed responses. Well, it’s not a data problem but simply a visibility problem. When you’re responsible for keeping the reps productive and customers satisfied, you need to see where everything is happening in real time. And MappyField 365 brings that missing geographic context into your Dynamics 365 Field Service environment. It transforms...