How MappyField 365 Solves the Field Service Scheduling Gap in Dynamics 365
The global field service management market is expected to grow to USD 9.17 billion by 2030 ( source ). This is all thanks to the rapid digital transformation and adoption of systems like Salesforce and Microsoft Dynamics. However, here’s something that field service teams running on Microsoft Dynamics 365 understand: that as strong as Dynamics 365 is for data and process management, many teams still lack real-time, map-based visibility into jobs and technicians within standard views. Dynamics 365 streamlines internal operations, but field updates often depend on technicians completing jobs and then logging details—so visibility can lag unless teams use mobile updates and map-driven tools. Lack of visibility makes it difficult for team leads to see what field agents are doing. As for the field agents, the lack of accessibility makes it difficult to navigate across different locations. This gap also shifts customer service from more focused to generic, which doesn’t reflect well on the b...