How Does a Customer Portal Enhance the Experience of Customers?
“Customer engagement,” is an important aspect to keep a business running. It depends on how well you handle a customer, how swiftly his queries are resolved as well as how little he waits for his service request to be answered. Unfortunately, these stories do not glorify your forte in offering customer services. We live in an era wherein customers want the solutions to their problems on fingertips. And that too, while on the move. Also, with the obsession of internet growing over the years, customers like to keep connected to their favorite brands through the same. Now, let us say you desire something that can help you enhance your outreach and help the customers to find answers to their issues. A customer portal can be an ideal solution to end your search. Why Does Your Business Require Customer Portal? In the disruptive marketplace, every customer is looking for ways to stay connected and up-to-date. With the advent of internet and smartphones, the world has become smaller.