Delayed Product Deliveries and Its Impact on Your Ecommerce Business
“We deliver your Pizza in 30 minutes or you get it for free” When Domino’s had come up with this challenge for its customers, they explained that more than it being a challenge for them, it was a challenge for their customers. A challenge to be ready when the Pizza gets delivered - hot and fresh right at their doorstep. A challenge, to be around. And last, but not the least; a challenge to be completely dressed when they knock! Now, a challenge like this not only intrigues people but creates a lot of curiosity for the brand. A study conducted by Voxware on 500 consumers on their delivery expectations for online purchase proved that 69% would not prefer to shop from an ecommerce brand if they do not deliver the product to them on the day promised. So, what is the impact of delayed deliveries on your ecommerce business? And how would you overcome these challenges using a delivery date extension ? Let us try to know. Pressure on Customer Support “I had ordered my product 15 days ago.