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Showing posts from June, 2020

TapCRM: Making Field Force Management Hassle-Free

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With modernized approaches to purchase and support, certain businesses never actually see their customers. If your business is hardware, technical products like home appliances, there is still one way to meet your customers. Your installation and on field support teams interact with your customers in person. Maintaining that relationship appropriately is crucial. What if your dryer broke down during the monsoon and the company sends their staff late and without the right equipment? That would definitely cause you extra struggle and you’d have to wait a couple of days more for your dryer to get fixed. Now imagine you are this business that has this unsatisfied customer. What is one of the ways that could make it easier for you to serve your customers? Just like a CRM helps you keep track of your customers, support requests, and other data, a mobile CRM with mobile centric features provides you with unique ways of serving your customers. TapCRM, which is a mobile app for

Australia Post or Parcel Send: Which one is right for you?

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To help estore owners using Australia Post as their postal service manage parcel shipments and deliveries from within their stores, our AppJetty team has developed two efficient modules: – Australia Post Shipping Extension – Australia Post Parcel Send Though both these extensions are highly useful for Magento store owners, there are some differences between the features of both. And of late, many of our clients and audience had been enquiring about the differences between the two plugins. So, here we are with this post fully dedicated to the differences between Australia Post Shipping Module and Australia Post eParcel/Parcel Send that can help merchants choose the right module for their stores. Before we delve into the detailed explanation of features, let’s have an encapsulated view of major differences between the two. Australia Post Shipping Extension and Australia Post Parcel Send both are useful in the management of parcel deliveries.

Post-Purchase Survey: Must-include Questions to Make it Engaging

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Unlike brick-and-mortar store owners, online retailers don’t have the ‘luxury’ to meet customers in person and collect their feedback. Generally, they have customer support, emails, online chats, etc. to collect their customers’ feedback. Even if they use several remarketing strategies like a promotional discount to engage shoppers who have already purchased with them, they can’t get the full picture of customers’ post-shopping experience. But if you are an online store owner, collecting post-purchase experience matters a lot! This is because it builds trust in customers towards your brand. As they realize that you are concerned not just about selling your products but also about how they are finding your products and their experience, your bond with your customers strengthens. In general, sending a customer feedback survey in the first week of purchase is a good idea and a good-quality CRM survey module can help you create, monitor, and analyze the results too. However, unless you

Data Visualization: The Key to Increased Sales

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Analyzing CRM data properly is as important as collecting data to reach the right decisions. Just as the ways to collect data differ as sign up forms, surveys, calls, etc.; ways to analyze that data differ too. And data visualization is one of the most important ones among them. The human brain is wired for visualization Never found a newborn reading a book, have you? But found the same baby reacting to visuals? YES! Does it click something in your mind? That humans have that innate ability to understand visuals faster. The same logic goes with CRM data. Rather than analyzing complex data in the form of numbers and figures, visualizing it makes it much easier and faster. Various plugins like Dynamics 365 map integration for Dynamics lets you plot CRM records on the map. This entity mapping like Dynamics CRM field mapping not only makes data presentation aesthetically better but also easily comprehensible. Now that you have understood the co

How to improve Supply Chain in Manufacturing Industry with Dynamics 365 Map Visualization

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The only success mantra for any manufacturing company is prompt deliveries. Whether it is for the stores, suppliers, warehouses, or distributors, they all directly deal with their customers. Hence, having a streamlined supply chain is very important for customer satisfaction and overall experience. Let’s understand how visualizing Dynamics 365 records on the map can help you plan a better supply chain and deliver more in less time! Sales Team By visualizing their suppliers and distributors on the map, the sales rep can plan their visits with the help of an optimized route. When on the field, they can optimize the route with navigation. As a result, they can plan more meetings with the distributors in a single day and improve their overall performance. By using features like territory visualization, reps can see where the distributors and other stakeholders lie. And they can have a quick glance at each of the assigned ones. In case any appoin

Keep Your Delivery Operations Streamlined amid COVID-19

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Ever wondered that a small virus invisible to naked eyes could wreath havoc beyond bounds? Yupp, you guessed it right – the Novel Coronavirus a.k.a. COVID-19. At first sight, anyone would only say this – the virus has disrupted lives. And nobody can deny that! Though this pandemic has positive sides too – improved air quality, reduced noise pollution, healing environment, one can’t ignore its widespread impact. Online businesses too are facing the brunt. Nevertheless, as Einstein said – “In the midst of every crisis, lies great opportunity.”, online business owners also have the opportunity to innovate their business operations. Wondering how? Read on to know how you can prevent problems from arising in your business operations – especially the problems with delivery services and keep your business operations streamlined amid COVID-19. Tips to Manage Order Deliveries Efficiently – Zero-contact delivery In the times of this pandemic, everyone is concerne

3 Step Guide to Analyze Open-ended Survey Responses

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What’s the great thing about open-ended questions? You get genuine opinions from people as they are not bound to select from the available answer choices. However, the real challenge begins when you have hundreds of responses to review. This type of analysis is called qualitative data analysis. And for most researchers, the least favorite thing. Hence, in this article, we explain a 3-step guide on how you can make sense out of open-ended questions, and make your life easier! Prepare the data and read through the responses With   survey reports,   you can overview the responses of close-ended questions from charts. However, with reports like detailed individual reports, you can gather the response of each and every responder at an individual level. After you have them, start reading. While trying to understand them, make sure to label or categorize them in a way that resonates with you. For example, if the feedback is about not receiving responses of tickers, you can use t