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According to Gartner, there will be more than 25 billion connected things by 2020. It means the Internet of Things is going to be a huge connected network between people-to-people, people-to-things, and things-to-things. It is not only connecting with us more, it is also changing the way we live. Whether we prefer to notice it or not, yet IoT is transforming our surroundings and will keep on doing it. Now, let’s talk about CRMs. In earlier days, the focus of CRMs was to reduce the cost around customer acquisition, retention, and servicing them. Now, it has customer portals that look after saving time and resources along with cost cutting. It also strives to provide quality of services to customers. Sugar CRM facilitates enterprises by enabling them to build customer portals to better their engagement. Suite CRM is built on SugarCRM community version, which also builds dynamic SuiteCRM Customer Portal .   Blending Automation with Convenience So, IoT is changing the way people

“Customer engagement,” is an important aspect to keep a business running. It depends on how well you handle a customer, how swiftly his queries are resolved as well as how little he waits for his service request to be answered. Unfortunately, these stories do not glorify your forte in offering customer services. We live in an era wherein customers want the solutions to their problems on fingertips. And that too, while on the move. Also, with the obsession of internet growing over the years, customers like to keep connected to their favorite brands through the same. Now, let us say you desire something that can help you enhance your outreach and help the customers to find answers to their issues. A customer portal can be an ideal solution to end your search. Why Does Your Business Require Customer Portal? In the disruptive marketplace, every customer is looking for ways to stay connected and up-to-date. With the advent of internet and smartphones, the world has become smaller.

Long gone are the days when you would find hordes of customers queueing around a customer care center seeking help. Or neither do you keep on phone haggling with customer care executives. Well, this is because, we all have the privilege of helping ourselves through customer service portals. And thankfully, most of the brands we are associated with offer them. In fact, several businesses offer a personalized information seeking experience to their customers. Nowadays, as mobile phones have become an everyday part of people’s lives, customers also prefer to connect with different brands on the move. You might already have a SuiteCRM customer portal. But as we tend to take a lot of things for granted, you may be unaware of the benefits it offers you and your customers with. So, what are these benefits? Read ahead to know: 1.   Adds to the knowledge and skills of your customers You cannot expect your customers to find answers to their questions as soon as they land on you

Hospitals and huge healthcare institutions that handle day to day operations have a lot of things to look after. It includes fixing patient appointments, liaising with doctors and staff members, organizing healthcare programs and more. However, with the fast-paced working of today’s environment, patients expect to get the answers to their queries at the earliest and in the most effective way. The hospital authorities cannot possibly connect with all the patients simultaneously and keep the records of all patients. And hence, they need to have a Customer CRM software in place. Now, when it comes to Customer CRM Portals, the most popular of them all is SuiteCRM Portal. However, any SuiteCRM Customer Portal might not deem suitable for the needs of hospital operations. So, it is better to use the one that works in healthcare environment. Today, we will investigate the ways in which a CRM customer portal benefits the patients and hospital authorities. Here we go: Maintain Pati