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Showing posts with the label suitecrm customer online support portal

3 Benefits of Customer Portal You Were Unaware of!

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Long gone are the days when you would find hordes of customers queueing around a customer care center seeking help. Or neither do you keep on phone haggling with customer care executives. Well, this is because, we all have the privilege of helping ourselves through customer service portals. And thankfully, most of the brands we are associated with offer them. In fact, several businesses offer a personalized information seeking experience to their customers. Nowadays, as mobile phones have become an everyday part of people’s lives, customers also prefer to connect with different brands on the move. You might already have a SuiteCRM customer portal. But as we tend to take a lot of things for granted, you may be unaware of the benefits it offers you and your customers with. So, what are these benefits? Read ahead to know: 1.   Adds to the knowledge and skills of your customers You cannot expect your customers to find answers to their questions as soon as they land on you