AppJetty

The global field service management market is expected to grow to USD 9.17 billion by 2030 ( source ). This is all thanks to the rapid digital transformation and adoption of systems like Salesforce and Microsoft Dynamics. However, here’s something that field service teams running on Microsoft Dynamics 365 understand: that as strong as Dynamics 365 is for data and process management, many teams still lack real-time, map-based visibility into jobs and technicians within standard views. Dynamics 365 streamlines internal operations, but field updates often depend on technicians completing jobs and then logging details—so visibility can lag unless teams use mobile updates and map-driven tools. Lack of visibility makes it difficult for team leads to see what field agents are doing. As for the field agents, the lack of accessibility makes it difficult to navigate across different locations. This gap also shifts customer service from more focused to generic, which doesn’t reflect well on the b...

When one thinks about the agricultural industry, the first few things that come to mind are the different types of fields across the region, shaped by weather, soil, and seasons. Yet many companies that offer agriculture-related supplies and services treat it as just another board meeting. Their traditional marketing and sales tactics rely on generic knowledge of what farmers need, rather than on understanding which farmers need what. And no, it is not about creating an Excel sheet for every single individual, but about dividing the product and service offerings by geographical location, weather, and climate conditions. If you are wondering why this happens, then the answer is their robust CRM combined with traditional processes. They have a sound management system (like Dynamics 365) in place and extensive geographical data, but the main issue is the disconnect between the two. When teams can’t access the required, accurate information, they revert to their generic approach. It yields...

Effective resource management is the prime requirement for any business, whether it’s staff, equipment, or facilities. This is especially important for service sectors because their resource are the product. When an IT company bills its client, it charges for its expertise and time; a healthcare facility’s medical practitioners and equipment are its service. You cannot save someone’s expertise or time for later, and if the resource is not available when needed, you lose the opportunity. This is what makes proper resource management a necessity. And, it is difficult to manage resources by yourself, especially if you don’t know where and how to begin. Resource Management Challenges The thing with these challenges is that, initially, they seem so minute that we don’t even notice them. It is only when they snowball into a bigger hindrance. To elaborate a little bit on the commonly seen challenges: Overbooking and resource conflicts Overbooking and resource-related conflicts are very common...

A typical day for a technology team involves jumping between discussions, client check-ins, tasks, and project updates. When the pace stays high, the schedule often slips out of sync. It becomes easy for two groups to book the same person at the same time, or for a department to miss what others already have planned. Little by little, clarity fades, and even well-organized teams find themselves guessing instead of coordinating. Even strong teams feel the impact when planning becomes manual and scattered. At some point, a simple calendar stops supporting the pace of a busy team. That’s when people begin searching for an automated scheduling system that keeps scheduling clean, brings availability into a shared view, and connects properly with Dynamics 365. They prefer a setup that removes extra tools and avoids unexpected gaps. Many organizations also prefer an automated scheduling system that keeps everything consistent across teams as they grow. Calendar 365 steps in as a meeting sched...