Calendar 365: Help Customer Service Agents Visualize Better
Hey there! Ever stopped to think about how many minutes or even hours your support team might be wasting without a proper calendar setup? Imagine if you could instantly see who's available, who's swamped, and where everyone's at without asking around. Well, there's some good news. Calendar 365 does exactly that! Dive in with us and discover how this tool can transform your team's day-to-day, making case assignments a breeze and boosting overall efficiency. Let's get started! Uncover Calendar 365: A Game Changer for Customer Service Meet Calendar 365's star feature – the Entity Calendar. It is designed to give you a clear picture of all the cases and their corresponding resources. It is packed with a diverse range of filters. Whether you want to zoom in on a specific team's cases or check out an individual's schedule, the Entity Calendar has got you covered. With versatile views like Top Down, Gantt, Timeline, and Agenda, you can tailor y...