How Calendar 365 Can be Useful for Customer Service
Do you know how much time your support representatives could save with a calendar integration? Plenty! So, if you know what, when and where your resources are working, you can certainly improve the quality of work by avoiding unnecessary tasks. That is why you need a calendar that shows which resources are assigned to which case or vice versa. With the help of Calendar 365 , you will get visibility into the number of the cases that your agents are working on. So you can accordingly assign a new case to an agent after looking into their schedule. A resource calendar can give you visibility of resources, their availability, activities, and much more. Dive in to explore how Calendar 365 can improve your customer service One of the calendars that Calendar 365 offers is the Entity Calendar. It helps you visualize the cases and the resources associated with these cases. The calendar comes with different filters, which lets you filter cases based on team or indivi...