AppJetty

Crafting truly effective Customer Experience Surveys are tricky. Our number one effort always lies around trying to respect customers by not bombarding them with surveys and gather the feedback in as few questions as possible. But do you really get the desired results every time? Hence, here are the 7 things you have to keep in mind while building and distributing customer experience surveys. 7 Customer Experience Survey Best Practices Be clear about the questions Since your goal is to get feedback for as many questions as possible, it is important to be very clear about each of your questions that you present to your customers. Make sure that your customers understand the questions in one go and are not having a hard time understanding either the language or the meaning. Because if they can not figure out what exactly you are asking, then they are most likely to step out of   your survey . Use open-ended questions carefully The most important type of ...

What will you say to the idea of saving and earning money at the same time? Seems impossible, right? But it is not! The number one pain point of any company having an on-field sales team is the amount of money and time that is lost because of sales reps not knowing the short routes or the traffic status. This all can be resolved with a single feature: Shortest path first. In this blog, we are going to showcase how you can enable this feature in your Dynamics CRM map integration and how your sales reps can use them as well. For the demonstration purpose, we’ve taken Quick Maps but you can browse around on MS App Source and find a suitable Dynamics 365 map integration. Step 1: Navigate to Map If you are using old UI (Classic view): Find the “AppJetty” tab from the header menu, navigate to Quick Maps and then click on Map. If you are using   Unified   view: You can find the ‘Quick Maps’ App by clicking on the Dynamics 365 option. Step 2: Enable SPF (Shor...

With modernized approaches to purchase and support, certain businesses never actually see their customers. If your business is hardware, technical products like home appliances, there is still one way to meet your customers. Your installation and on field support teams interact with your customers in person. Maintaining that relationship appropriately is crucial. What if your dryer broke down during the monsoon and the company sends their staff late and without the right equipment? That would definitely cause you extra struggle and you’d have to wait a couple of days more for your dryer to get fixed. Now imagine you are this business that has this unsatisfied customer. What is one of the ways that could make it easier for you to serve your customers? Just like a CRM helps you keep track of your customers, support requests, and other data, a mobile CRM with mobile centric features provides you with unique ways of serving your customers. TapCRM, which is a mobile app for ...

To help estore owners using Australia Post as their postal service manage parcel shipments and deliveries from within their stores, our AppJetty team has developed two efficient modules: – Australia Post Shipping Extension – Australia Post Parcel Send Though both these extensions are highly useful for Magento store owners, there are some differences between the features of both. And of late, many of our clients and audience had been enquiring about the differences between the two plugins. So, here we are with this post fully dedicated to the differences between Australia Post Shipping Module and Australia Post eParcel/Parcel Send that can help merchants choose the right module for their stores. Before we delve into the detailed explanation of features, let’s have an encapsulated view of major differences between the two. Australia Post Shipping Extension and Australia Post Parcel Send both are useful in the management of parcel deliveries....

Unlike brick-and-mortar store owners, online retailers don’t have the ‘luxury’ to meet customers in person and collect their feedback. Generally, they have customer support, emails, online chats, etc. to collect their customers’ feedback. Even if they use several remarketing strategies like a promotional discount to engage shoppers who have already purchased with them, they can’t get the full picture of customers’ post-shopping experience. But if you are an online store owner, collecting post-purchase experience matters a lot! This is because it builds trust in customers towards your brand. As they realize that you are concerned not just about selling your products but also about how they are finding your products and their experience, your bond with your customers strengthens. In general, sending a customer feedback survey in the first week of purchase is a good idea and a good-quality CRM survey module can help you create, monitor, and analyze the results too. However, unless you...