AppJetty

‘Customer Support’ has undergone a huge transition over the years. From haggling with the customer support executives on the phone to finding all the solutions online, we’ve come a long way. However, not all digital experiences are up to the mark. Not all of them are engaging, user-friendly, and responsive. To be able to provide the customers with what they’re looking for, it is important to have customer portals. With the help of it, you will be able to render glitch-free personalized experiences that reach the expectations of your customers.   Significance of Client Portals If you have worked around customer portals, you must have come across some of the common ones including portals for banking services, mobile network companies, water connection portals etc. On the other hand, the customized client portals come with features that can address the precise requirements of your customers with the help of specific tools, services, and content. For example, if you need a WordPre

Mobile phones and the apps within are our soulmates. We connect with them, they know everything about us and fortunately or unfortunately, they’re an integral part of our world. Not just a part of our personal lives, but also a professional one. Especially, if the job entails traveling. As and when mobile apps gained popularity, businesses of varied sizes embraced them so that they can get competitive advantage over their competitors. Along came CRM apps, and made the whole aspect of customer relationship management easy as a walk in the park. They enabled the users to do everything right from sharing documents with their colleagues to chatting up with teammates about the status of a particular client deal. Take a look at couple of statistics and figures: In the year 2018, mobile devices will be a part of 79% of global internet utility By the year 2022, around 43% of global workforce will go mobile These figures are clearly indicative of the fact that having a CRM Mobile App

Focusing on the cutting edge eCommerce competition, business owners need to earn their place in the hearts of their customers. Offering satisfactory and unforgettable user experience is one such way to leave a powerful impact on the customers encouraging them shop more frequently and stay connected for updates. Try to know them better for implementing the methods that amaze them. Let your customers find your store. Following are the tricks that help to make the user experience better Interaction Interacting with the customers is very important. It is the best method to show you care for them. This will make customers feel special and valued. Customer survey can help to know your customers and offer them what they expect or require. This trick will boost the sales of your online store also terrifically. Customer Support Services Reliable customer services can change the game totally. The process does not end with the selling of products; post sales services are important too. Ima

The general dislike towards haggling with customer support and regulatory agencies is well-known. As such, who likes overwhelmingly endless forms, long wait times, and queues for fulfilling their demands? If you think that these processes are frustrating just for the customers, you might be wrong. The employees who need to manage the flow of the application and process them well are even more flustered. Thanks to the digital transformation and advancements in cloud technology, you can digitalize the customer support process. The merger of CRM and CMS is one such magical occurrence. And portals make it even better. You can connect with your customers and manage their data by having control over it. It makes customers happier and enables agencies to work with better efficiency. Being one of the popular portal providers for Dynamics CRM, people often come complaining to us about the cost of Microsoft Dynamics CRM Portal. They say it would cost them an arm and a leg if they invest 5

For any business to run smoothly, it is important to conduct research and garner information from potential customers, regulars and consumers. Some of this information is collected before introducing products in the market and some after the products are launched. In any of these scenarios, customer feedback stands of major significance. Surveys are one of the well-accepted methods when it comes to gathering customer feedback. But creating surveys can come with a lot of complications as one has to collect details individually and feed the data in different fields incessantly until the survey results are achieved. And thereafter, even if you get the feedbacks, it is difficult to use the data as it isn’t automatically available in your CRM. To help you get over such hassles, we created Survey Rocket which is the perfect survey solution for Sugar CRM. And the best part about it is, when it is integrated to your CRM, you do not need a third party integration solution to work with y

According to Gartner, there will be more than 25 billion connected things by 2020. It means the Internet of Things is going to be a huge connected network between people-to-people, people-to-things, and things-to-things. It is not only connecting with us more, it is also changing the way we live. Whether we prefer to notice it or not, yet IoT is transforming our surroundings and will keep on doing it. Now, let’s talk about CRMs. In earlier days, the focus of CRMs was to reduce the cost around customer acquisition, retention, and servicing them. Now, it has customer portals that look after saving time and resources along with cost cutting. It also strives to provide quality of services to customers. Sugar CRM facilitates enterprises by enabling them to build customer portals to better their engagement. Suite CRM is built on SugarCRM community version, which also builds dynamic SuiteCRM Customer Portal .   Blending Automation with Convenience So, IoT is changing the way people

   To make it happen several companies, today, emphasis their customer experience management efforts around analytical data to gain insight into the real time customer behavior. It has been revealed from studies that 90% of organization decision-makers believe that delivering a good customer experience is vital to their company's success. You must understand this truth and be always enthusiastic to travel that extra mile for your customers to retain and help them metamorphose into a loyal customer. It is very important to understand your customers because this is the key to your business success. You must deliver what you promise. To understand your customers you need to be caring and attentive to them. It will surely deliver back the potential rewards. Considering the above version of Steve Jobs, organizations need to invest in CE software that is equipped with various channels of customer interactions just to know your customers closely. In addition, there are a few time-te

For any business to run smoothly, it is important to conduct research and garner information from potential customers, regulars and consumers. Some of this information is collected before introducing products in the market and some after the products are launched. In any of these scenarios, customer feedback stands of major significance. Surveys are one of the well-accepted methods when it comes to gathering customer feedback. But creating surveys can come with a lot of complications as one has to collect details individually and feed the data in different fields incessantly until the survey results are achieved. And thereafter, even if you get the feedbacks, it is difficult to use the data as it isn’t automatically available in your CRM. To help you get over such hassles, we created Survey Rocket which is the perfect survey solution for Sugar CRM. And the best part about it is, when it is integrated to your CRM, you do not need a third party integration solution to work with your

Talk of CRM and one name that always ranks first on the list of sales professionals is – Salesforce. And why not? It is quite obvious for them to lean towards a tool that offers excellent functionalities for organizing and storing the company’s data. The value of this data upsurges when you integrate it with a CMS. That being said, WordPress is one of the most used Content Management Systems in the world. Today, we will talk about integrating Salesforce with WordPress and getting the best of both worlds. Let us find out about the ways in which the amalgamation of WordPress and Salesforce can benefit you: Convert Submissions into Leads You would obviously want to turn your visitors and form submissions into leads. And for that, you will have to integrate your WordPress website efficiently with Salesforce. WordPress filters enable you to send form data to Salesforce and track the performance of your form in CRM. As you can get insights about the forms that convert better, it wil

With the rise of business opportunities & concerns, modern businesses are looking forward to integrate online surveys with CRM. Everybody is raving about CRM (Customer Relationship Management) systems these days. We see dozens of system integrations are available to help leverage business data as efficiently as it comes in. CRM integrated surveys help businesses of all sizes become a lot more competent at selling. Moreover, the needs of satisfying customers are easily served through CRM integrated surveys. Asking for customer feedback is not only ideal for examining the potential levels of customer satisfaction, but also an apt way for your business to flourish and evolve with improved results. CRM integrated surveys may give previously unexplored business insights and get to know the areas where you need to improve. BETTER AUTOMATION ACHIEVED To know how such surveys empower businesses with better automation, we need to first understand the difference between general online

One of the best ways you can enhance customer satisfaction is by understanding exactly what they want from you as a business. Surveys can be very helpful in this regard. They can give you valuable insights about your customers at each stage of their purchase journey and help you not only close more sales but also increase satisfaction levels for your existing customers. But unless you have a survey solution that is integrated to your CRM, you can really benefit from the tons of customer data you always have, not to mention the hassles of collating all the contact details all over again and send them standalone surveys. And once you get all the feedback you wouldn't know how best to make use of that data, because it wouldn't be available automatically in your CRM. Keeping this point in mind, we at Biztech, came up with a survey tool that works from within your Sugar instance and is a complete survey solution for Sugar. So why should you have a survey tool in your SugarCR

Client Portal is not just a medium for business owners to converse with their clients. It is an establishment of a new relationship. The beginning of transactions through messages, documents and invoices. And it can be quite tricky to pursue a digital relationship like this one. You might face pitfalls in terms of support turnarounds, information sharing, and appointment bookings. And that’s why, you would need a client portal in place that takes care of all the above requirements. Talking about client portals, the option you go for depends on the kind of requirements you have. For example, if you are looking for a portal that helps with WordPress Client management, just type “ client portal WordPress ” and you will come across several companies that can provide you with the same. Also, all of them will claim that theirs’ is the best portal in market, leaving you utterly confused. You will also find companies that provide an amalgamation of CRM & CMS. Well, irrespective of t

Making good profits out of your business is all about making a good growth. In an overall picture, it may seem like “good growth” is all about selling your products or services more and more. But it is merely just doing that! To make it successful growth, you will have to deliver complete customers satisfaction and earn their loyalty. And not only your customers should be happy, your valuable employees should also be happy and work with complete motivation and encouragement. That is the perfect form of growth. To achieve such a growth, it is necessary that you optimize your time and resources. Saving time will have you to deliver good. And, saving resources will help you to streamline your business operation. Along with that, it will also assist you drive your employees in the right direction where they find productive engagements. That may sound easy and simple, but it is a bumpy road with difficult turns. And, if you are using the same old school methods of managing your datab

Nowadays, everyone is talking about how important it is to go for a mobile solution for your business. The benefits they describe makes you feel like building a mobile app of your own will work not less than a magic wand. But if there is such a buzz in the market, this becomes a fair question to ask. Can mobile really make such a huge difference to the bottom line of your business? The answer is a resounding YES! In the current competitive environment, your company’s strategic objectives have probably gotten more granular. Increasing sales through a mobile app by 20% is a corporate goal that just doesn’t cut as per Gartner survey. So, the real question for you here us, how exactly are you going to increase sales? The strategic objectives of your organization will have to get more specific. This will help your organization to focus on fine tune the outcomes that you are planning. You will also have to check what impact it creates on the bottom line. And, that is where CRM mob

With increasing competition, businesses are constantly figuring out new ways to serve their customers better than their competitors. Traditionally, the only way businesses knew to maximize their revenues was by providing tremendous value to their customers. However, in today’s rapidly disrupting economy, this is not enough! Along with good products, you must also deliver great customer service to keep up with the competition. CRM is the tool using which giant businesses are dominating the markets. With the help of a CRM, you can deliver great customer service and a seamless user experience. Today, all the giant businesses already have a well-managed CRM to serve their customers – better than ever before! The problem then is, for most of the businesses, the ideal means of managing their CRM systems is through personal computers. Well, there’s nothing wrong with that! However, managing CRMs solely via personal computer systems limits businesses to reach their customers more often

“Customer engagement,” is an important aspect to keep a business running. It depends on how well you handle a customer, how swiftly his queries are resolved as well as how little he waits for his service request to be answered. Unfortunately, these stories do not glorify your forte in offering customer services. We live in an era wherein customers want the solutions to their problems on fingertips. And that too, while on the move. Also, with the obsession of internet growing over the years, customers like to keep connected to their favorite brands through the same. Now, let us say you desire something that can help you enhance your outreach and help the customers to find answers to their issues. A customer portal can be an ideal solution to end your search. Why Does Your Business Require Customer Portal? In the disruptive marketplace, every customer is looking for ways to stay connected and up-to-date. With the advent of internet and smartphones, the world has become smaller.

Business is all about adding “value” to the lives of people around us. If you want to thrive in your business and dominate the marketplace, it is important to find a way to add value to the lives of people in more ways than one.. Without value creation, a business can’t exist. If you are reading this right now, I’m sure you already have a product to trade for, that adds value to the lives of many. The next question you might ask is, how can we add maximum value to the lives of our existing/potential customers? That’s a great question by the way. The best way to add maximum value to your customers is by, “KYC!”. Yes. You guessed it right! Knowing Your Customers. The only way to maximize your profits, thereby simultaneously adding value to your customers, is simple - by knowing them, their likes and dislikes, and most importantly - what they wish to have. There’s a popular conversation between Steve Jobs and his colleague that you probably might have heard or read about. There w