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How to Monitor and Enhance Customer Experience amid COVID-19

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Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of countries and businesses across the globe like never before. With several stores still closed and production and supply chains impacted, monitoring customer experience is the ‘silver lining’ that can save a business from huge losses amidst these unprecedented times. As keeping your customer experience intact will help retain your customer base and mitigate impacts on your sales. Now the question is - How can business owners monitor and enhance customer experience? Luckily, there are ways they can. If you are also an online business owner and are finding it hard to monitor your costumes’ experience, below are the ways to simplify it for you. Customer Surveys  There is no doubt that you must have made the best possible efforts from your end to adapt to the current pandemic. However, unless you don’t know your customers’ perspectiv

Let's Partner up through our Sugar and Suite Program

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Who can join our partnership? Whether you are a SugarCRM or SuiteCRM elite partner, reseller, advocate, a tech enthusiast, a solopreneur, a professional salesman, a marketer or literally any CRM user, our Sugar & Suite partnership program is open for all --- if you are looking add an extra income source and expand it further. What is this partnership program? AppJetty is home to some exclusive Sugar & Suite CRM based products. You can sign up for this partnership for Free from our website. Once everything is done, here is how you can get started. - We will call and brief you on the process and advantages of the partnership. - What follows next will be the signing of a non-disclosure agreement between you/your company and AppJetty. This is to ensure you about customer data security. - After that, you will receive a free demo key of the SugarCRM/SuiteCRM product which will be valid for one year. This enables you to give a demo of our products for free to your cu

How to Create Engaging Surveys

A CRM survey undeniably holds importance for any company. It not only helps you  understand your customers’ perspectives and engage with them better but also  helps you tweak your product(s)/service(s) accordingly. However, if your surveys  are not relatable for your audience, they may not be able to collect valuable and  actionable insights. Therefore, a CRM survey should be relatable and engaging for the audience to  drive high response rates and gather valuable insights for you. Let’s understand  what all advanced survey features you should look for while choosing a CRM  survey module to make surveys engaging. Data Piping The exchange or movement of data between CRM and surveys is called data  piping . There are two types of data piping in a survey : Forward Data Piping When the data moves from CRM to surveys, it is forward data piping. This feature  auto-fills a number of recurring survey fields like name, DOB, address, etc. The  pre-filled surv